Frequently Asked Questions

Times Union
801 Texas Ave.
Houston, TX 77002
713-362-7171

email us

help@chron.com— Report a problem with the Web site or ask a question about chron.com.

permissions@chron.com— Get permission to publish content from chron.com or the newspaper.

news@chron.com— Send a news tip or idea for a story to the Times Union.

readerrep@chron.com— Send comments about news content to Times Union reader representative Jim Newkirk.

Editorial

Q.What if I have a comment or suggestion about content on the site or in the newspaper?

A.Contact our reader representative, Jim Newkirk, at readerrep@chron.com or at 713-362-6303. His blog, About:Chron , also discusses many reader issues and offers opportunities for reader comment.

Q. How do I send a letter to the editor?

A. Letters can be mailed to Viewpoints, C/O Times Union, P.O. Box 4260, Houston, TX 77210. Letters also may be sent by e-mail to viewpoints@chron.com or faxed to 713-362-3575. Letters (250 words or less to be considered for publication) must include your name, full home address and daytime and evening telephone numbers for verification purposes only. All letters are subject to editing.

Q. How can I get permission to reprint an article, photograph or a graphic?

A. Send a note to permissions@chron.com with information about you or your organization, the information you’re requesting and how you plan to use it. The site’s photographs, stories and other content are copyrighted and cannot be published without express permission of the Times Union. For more details see our copyright & privacy policy.

Home Delivery

Q How can I reach the Subscriber Services Center if I have a question about my account?

A. Please call the Times Union Subscriber Services at 518-454-5454 (Houston area) or outside of Houston area, customers should call . Business hours are from 5:30am – 7:00pm, Monday through Friday, 6:30am – 11:30am on Saturday, Sunday and holidays.

Q. How much is a subscription to the newspaper?

A. 7-day a week subscription in most of the Greater Houston area is $6.00 per week. A 5-day (Wednesday - Sunday) subscription is $4.00 per week. A Sunday only subscription is $2.25 per week. The prices are somewhat higher in the outlying areas.

Q. Where can I purchase a back copy of the Times Union?

A. The last 30 days of the Times Union are available at the Classified Counter, which is located at the Times Union building at 801 Texas Avenue. Daily papers may be purchased for $1.00 and Sunday papers may be purchased for $2.00.

Q. Is the newspaper available on the Internet?

The Times Union eEdition is an exact electronic reproduction of the daily Times Union, complete with all the news, features, comics and even ads from your favorite retailers. It arrives every morning in your e-mail inbox and you can read it from anywhere you have Internet access! With the eEdition, single articles can be printed or emailed. The entire eEdition can be downloaded for offline reading. To see a free demo, or to subscribe, click here!

Q. Is the newspaper the same as the Albany Times Union’s website?

A. www.chron.com carries the Albany Times Union’s daily news headlines, sports, weather and entertainment news everyday. It contains the Albany Times Union archives, with Albany Times Union articles dating back to 1985.

Q. How do I get the newspaper if I live out of the delivery area?

A. Pre-paid mail subscriptions are available. To speak to a Subscriber Services Representative, please call 713-362-5771.

Q. When is the Times Union supposed to be delivered?

A. The deadline for delivery of the Times Union on Mondays through Friday is 5:30am. On Saturdays and Sundays, the delivery deadline is 6:30am. If you do not receive your delivery of the Times Union, contact us before 9:30am Monday through Saturday*, and 11:00am on Sundays, we will deliver a replacement for the missed paper. Please call 518-454-5454 (Houston area) or (all other areas) and follow the prompts.

Q. Who do I call if my newspaper is missing or damaged?

A. Please call the Times Union Subscriber Services Center at 518-454-5454 (Houston area) or (all other areas).

Q. Where do I mail subscription payments?

A. You may mail subscription payments to Times Union, P.O. Box 80086, Prescott, AZ 86304-8084

Q. How do I change the credit card number on my account?

A. Please call the Times Union Subscriber Services Center at 518-454-5454 (Houston area) or (all other areas) if you would like to change the credit card number we have on your account.

Advertising

Q. How do I place a classified ad?

You can sell a product in the Times Union’s shopping Web site through our 'place an ad' tool or by calling 713-362-2400.

Q. How do I place an obituary? What are the rates? What is the deadline for placing an obituary?

A. An obituary notice is a paid listing, often provided for you by the attending mortuary. If the mortuary does not place the obituary notice, you can place one yourself via any of the following methods:
1. By phone at 713-224-6868
2. E-mail your notice to obits@chron.com
3. By fax to 713-354-3660
WHEN YOU SUBMIT: Please provide: Your name, address, phone number & the name and city of the funeral home or cremation society. This is for verification purposes only. Omission of any of this information will delay publication.

DEADLINES FOR PUBLICATION: is 4:00 pm the day before to appear in print the following day. All photos must be in .jpg format

Human Resources

Q. Where can I find out what jobs are available at the Times Union?

A. You can access the chron.com website and click on the Employment Opportunities button tab at the bottom of the page.

Q. How do I become a carrier?

A. Earn more, part-time! Openings are now available for independent carriers who can work early-morning hours, seven days a week. If you are a a morning person, have dependable transportation, current automobile liability insurance and a valid Texas driver’s license send your name, address, city, ZIP code and phone number to carriers@chron.com or call (713) 362-5585. Your information will be forwarded to the distributor in your area.

Q. How do I become a sales representative?

A. For sales opportunities with the Albany Times Union, please call 713-362-5674. As an independent contractor you must be 17 years or older with a social security card and demonstrate compliance with applicable laws.